Refund Policy
Refund Policy
Risthey.com
At Risthey.com, we aim to offer clarity and fairness in all our services. This Refund Policy outlines how cancellations and refunds are handled to ensure transparency and trust.
1. Cancellation & Refund Eligibility
Users may request cancellation of their matrimonial subscription within 7 calendar days from the date of purchase.
Cancellation requests must be submitted through our customer support channels (email or contact form).
Subscriptions will be non-refundable after the 7-day period, unless specified otherwise in a particular pricing plan.
2. Refund Calculation
Refund Amount = Total Paid – 30% Administrative Deduction
The 30% deduction covers administrative processing, platform maintenance, and partial service usage.
3. Processing Timeline & Method
Once a cancellation request is verified, approved refunds will be processed within 10 business days.
Refunds will be issued using the same payment method as the original transaction.
4. Conditions & Exceptions
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Refunds apply only to regular-priced subscriptions.
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Promotional, discounted, or special offers are non-refundable.
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Refunds will not be provided if the user has violated the terms of use, including harassment or misuse of the platform.
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Refund requests must be submitted within 30 days of the purchase date; claims beyond this period will not be entertained.
Refunds apply only to regular-priced subscriptions.
Promotional, discounted, or special offers are non-refundable.
Refunds will not be provided if the user has violated the terms of use, including harassment or misuse of the platform.
Refund requests must be submitted within 30 days of the purchase date; claims beyond this period will not be entertained.
5. Submission Requirements for Cancellation
Users must include the following details in their cancellation request:
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Full Name, Email Address, and User ID
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The subscription plan to be cancelled
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Purchase date
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A brief reason for cancellation (optional but helpful for improving our services)
Cancellation requests should be sent via:
Email: info@risthey.com
6. Dispute Resolution
If any discrepancies or delays occur, users can file a refund dispute.
Our support team will respond within 5 business days and aims to resolve disputes within an additional 7 days.
If issues remain unresolved, users may escalate the matter to consumer protection authorities.
Summary Table
Policy Item Details Cancellation Period Within 7 days of purchase Deduction Amount 30% administrative & processing charges Refund Timeline Within 10 business days Refund Method Same as the original payment method Exceptions Discounted plans, policy violations Dispute Resolution Time Initial reply in 5 business days; resolution within 7 days
| Policy Item | Details |
|---|---|
| Cancellation Period | Within 7 days of purchase |
| Deduction Amount | 30% administrative & processing charges |
| Refund Timeline | Within 10 business days |
| Refund Method | Same as the original payment method |
| Exceptions | Discounted plans, policy violations |
| Dispute Resolution Time | Initial reply in 5 business days; resolution within 7 days |
Why This Structure Works
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Transparency: Users clearly understand refund terms and deduction rates.
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Efficiency: Provides specific timelines for processing refunds.
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Fairness: Protects both users and the platform from misuse while being reasonable.
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User-Friendly: Offers clear steps and contact information for cancellations and disputes.
Transparency: Users clearly understand refund terms and deduction rates.
Efficiency: Provides specific timelines for processing refunds.
Fairness: Protects both users and the platform from misuse while being reasonable.
User-Friendly: Offers clear steps and contact information for cancellations and disputes.
Need Help?
Reach out to our support team at info@risthey.com or via the Contact Us page for any questions or assistance regarding refunds.